E-Government in Malaysia: e-filing

e-Filing is an application on filling and filing income tax returns electronically via the internet, which is an alternative to the usual manual from submission. It was first introduced in 2003 by Lembaga Hasil Dalam Negeri (LHDN). This e-Filing application can be used by all taxpayers who have access to the internet.

There are some basic requirements for e-Filing, such as digital certificate, income tax reference number, internet connection, internet explorer 5.0 software, Adobe Reader 7.05 software and so on. Before commencing e-Filing, taxpayer should prepare his/her IC number, tax reference number which available on the tax form. The e-filing PIN No, LHDN will send the PIN number through the taxpayer’s designated mailing address.

It is easy for taxpayers submit their return form via internet at any time and any place. The data and tax computation also are verified automatically which are more accurate compared to the manual procedure. Furthermore, Public Key Infrastructure (PKI) ensures safety of data. When the tax returns are filed manually, refunds are slow and time consumed. Through the e-Filing, the forms can be processed in a short time and this enables refunds to be processed fast.

Taxpayers can now submit their tax details to Inland Revenue Board via e-filing without worrying about making mistakes by making use of TaxSaya, a tax tool (http://www.taxsaya.com/). It is developed by EA-Link System Sdn Bhd, the software comes in three languages, Bahasa Malaysia, English and Mandarin to help taxpayers in understanding the e-filing procedures. After the users fill up sections of the form, it will automatically calculate the amount of tax payable, including offering e-Filing template without having to go through the problems of calculating the tax.

For further information, visit http://e.hasil.org.my/ or call the customer service centre: 1300-88-3010